SEO SERVICE TERMS AND CONDITIONS

In addition to Rev Up Digital Budget Allocation/ Investment Plan accepted by You, Rev Up Digital General Terms and Conditions and any other terms and conditions of Your agreement with Rev Up Digital, these Rev Up Digital SEO Service Terms and Conditions shall apply when You purchase SEO Service as specified in the Rev Up Digital Budget Allocation/ Investment Plan accepted by You.

These SEO Service Terms and Conditions refer to words defined in the Rev Up Digital Budget Allocation/ Investment Plan accepted by You and Rev Up Digital General Terms and Conditions.

1. PROVISION OF SERVICE

1.1 You shall within three (3) calendar days from Rev Up Digital’s written request make available to Rev Up Digital any information (including but not limited to administrative account login access and any information as required in any job sheet provided by Rev Up Digital) and content required (including but not limited to any text, article, photo, graphic, video, content, design, logo, trademark, website image or other artwork) in order to perform the Service and authorize Rev Up Digital’s use of the same information or content for the purpose of performing the Service. You shall not hold Rev Up Digital liable for failure to execute or deliver Service in the event that You fail to provide the information or content to Rev Up Digital’s satisfaction in accordance with this clause. You guarantee that that information and content provided to Rev Up Digital under this clause are owned by You or You have obtained permission from the rightful owner to use that information or content. You agree to hold Rev Up Digital harmless, protect and defend Rev Up Digital from any claim or suit arising from the use of such information or content furnished by You.

1.2 For the sole purpose of performing the Service, You further grant Rev Up Digital permission or access as follows (i) administrative access to Your website, Your customer management system (CMS) account, or Your backend management system such as WordPress, Google My Business application, Google Search Console tool, Your website traffic statistical tools for Your website and Your any other account as the situation may require; and (ii) permission to communicate with third party, including (but not limited to) Your web designer and Your web developer.

1.3 For the avoidance of doubt, any delay or failure in the performance of Service attributable to the delay or failure on Your part in fulfilling Your obligation under Clauses 1.1 and 1.2 of these terms and conditions shall not be deemed to be a breach under this Agreement.
1.4 You agree, represent, and warrant to Rev Up Digital that, both during and after the term of this Agreement, as follows:

(a) You shall use the SEO Service for Your business purposes only within Your entity and by Your employees or agents.

(b) You are responsible for the accuracy of Keywords.

(c) all that information You provide to Rev Up Digital in connection with the SEO Service and other forms (such as Rev Up Digital Budget Allocation/ Investment Plan accepted by You) are true, current, accurate and complete.

1.5 If You wish to engage in expedited listing service (e.g., paid directories) offered by search directory, You are responsible for all service fee.

2. SERVICE LEVEL AGREEMENT FOR SEO SERVICE (“SLA”)

2.1 The phrase “Keywords Guaranteed” in the Rev Up Digital Budget Allocation/ Investment Plan accepted by You refers to this SLA.

2.2 Subject to the terms and conditions of this SLA and the Agreement, Rev Up Digital will exercise its best effort to ensure that (i) a total of thirty percent (30%) of the Keywords (for SEO Service – “Startup Package”), or (ii) a total of fifty percent (50%) of the Keywords (for SEO Service – “Premium Package”), as the case may be, for each of Your website will be ranked on the first page of Google search result from the twelfth (12th) month from the commencement of the Service Period, failing which Rev Up Digital shall provide the SEO Service to You until items under Clause 2.2(i) or Clause 2.2(ii) of this Agreement is met.

2.3 The SLA shall only be applicable to Google search engine if Your purchase of each of the SEO Service is for a duration of twelve (12) consecutive months.

2.4 The SLA shall not be applicable in the following circumstances: (i) if Your website is offline due to no fault of Rev Up Digital; (ii) if Your website is modified by any other party other than Rev Up Digital that adversely affect Google search organic ranking or directory rankings of the Your website, as determined by Rev Up Digital.

2.5 The SLA shall be immediately terminated in the following events: (i) You, Your employee, agent or any other person acting under Your instruction overrides Rev Up Digital’s modification of Your website, (ii) service of notice of termination by You or Rev Up Digital, or, (iii) if the SEO Service is suspended pursuant to terms and conditions as set out in Rev Up Digital Website.

2.6 Rev Up Digital may change, discontinue or add SLA from time to time.

3. DISCLAIMER

3.1 The Service provided to You is strictly on an “as-is” basis. Rev Up Digital disclaims any and all express, implied and statutory warranties applicable to Your website or the SEO Service, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement, and any warranties arising out of conduct or trade practice.

3.2 Rev Up Digital has no control over the policy of Search Engine with respect to the type of site and/or content that they accept now or in the future. Your website may be excluded from any directory or Search Engine at any time at the sole discretion of the Search Engine or directory.

3.3 Rev Up Digital shall not be held responsible in any way for or liable for any damage resulting from the loss of data of Your website due to any of the following reasons:

(a) installation of any plugins upon Your request to the “Content Management System” of Your website.

(b) hacking of Your website.

(d) any form of interruption of services not attributable to the fault of Rev Up Digital.

3.4 Rev Up Digital shall not assume any liability for ranking, traffic, or indexing issue relating to “Google Sandbox” penalty including but not limited to Search Engine hindering the rankings of new website or webpage until that new website or webpage has proven its ability to exist for more than six (6) months.

3.5 Rev Up Digital shall not assume liability for Your choice to link to or obtain a hyperlink from any website without prior consultation with Rev Up Digital.

4. DEFINITIONS

“Keywords” means the number of phrases stipulated in the Budget Allocation/ Investment Plan accepted by You which (i) consists of at least two (2) words to be agreed between You and Rev Up Digital, and (ii) shall not be amended throughout the Service Period.

“Search Engine” means a computer program called Google that searches for and identifies items in a database that correspond to keywords or characters specified by a user, used especially for finding particular sites on the internet.

“SEO” means the search engine optimization service provided by Rev Up Digital, the supply of which amounts to an attempt to use Keywords for the purpose of improving ranking of and/or positioning of each of Your website under this service within a Search Engine.

“Search Engine Optimisation (SEO) Fee” means the fee stipulated in the Budget Allocation/ Investment Plan accepted by You and chargeable by Rev Up Digital for managing SEO Service purchased by You over the period stated in that Budget Allocation/ Investment Plan, exclusive of any tax.